Refund Policy

The following criteria must be met to qualify for a refund:

• Application Not Submitted: If the customer cancels the application before we submit it to the consulate or embassy on their behalf, we can fully refund the client of all fees.
• Application Denied: If the application was already submitted and the application is denied, the portion used for the government application is not refundable and will be in compliance with the embassy or consulate refund policies. However, visa agent service fees are 100% refundable in the event that the application is not successfully approved.
• Late Refund Request: If the refund is not requested within 12 hours, we may not be able to refund any transaction fees associated with the transaction, which may be 2-7% depending on the payment method.
• Incomplete Documentation: If the customer does not submit full documents, or we determine that they are not eligible for whatever reason before finalizing the application, then they are eligible for a refund.
• Trip Cancellation: If the customer cancels their trip entirely, we can provide a refund for our service fees.
• Early Cancellation: If the service is cancelled more than 7 days before your arrival date, you are eligible for a refund.

The following cases do NOT qualify for a refund:

• Application Already Processed: If the application has already been processed and submitted to the consulate or embassy, no refund will be provided for the government application fees.
• Change of Mind: If the customer decides to cancel the application and our team has not started processing or submitted it yet, they can change their mind. If the refund is requested within 12 hours and on the same day, we can offer a full refund. Otherwise, a 2-7% transaction fee will be charged to process the refund.

Our Early Submission Service allows customers to submit their visa applications well in advance of their travel dates, ensuring timely processing and peace of mind.

Benefits of our Early Submission Service include:

• Priority processing of your application
• Reduced risk of last-minute complications
• Extra time to address any potential issues or additional requirements
• Better planning and preparation for your trip

Refund conditions for TDAC Early Submission Service:

• Trip Cancellation: If you cancel your trip entirely, we can provide a full refund for our service fees.
• Early Cancellation: If the service is cancelled more than 7 days before your arrival date, you are eligible for a full refund.

Our VIP Entry Arrival Services provide a premium, hassle-free arrival experience for travelers entering the country.

Service features include:

• Expedited immigration processing
• Personal assistance throughout the arrival process
• Priority luggage handling
• Comfortable waiting areas while formalities are completed
• Transportation coordination services

Refund conditions for VIP Entry Arrival Services:

• Trip Cancellation: Full refund available if your trip is cancelled and you notify us before the service date.
• Service Delivery Failure: If we fail to deliver the VIP service as requested and confirmed, you are eligible for a full refund of the service fee.

Our ESIM services provide convenient digital SIM cards for your travel connectivity needs.

Important information about ESIMs:

• ESIMs are valid for 6-8 months from the download date
• Once downloaded, ESIMs can be activated during your travel period

Refund conditions for ESIM Services:

• Non-Refundable After Download: ESIMs are non-refundable if you have clicked the download button, as this is when the actual ESIM is issued by the carrier. We cannot refund these because they have already been issued to you.